Our store credit-based e-commerce site, we do not offer refunds for returns. However, if you are not satisfied with your purchase, you may be eligible for a store credit. Please contact our customer support team at contact@ethnicartisans.com within 15 days of receiving your order to initiate the return process.

Yes. All products supplied by Ethnic Artisans have a 3 month manufacturer’s warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.

Please note, the warranty does not cover you for any defects in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use.  Large furniture items are not covered as these items are made of recycled wood. Consumable items, (e.g batteries) are covered for physical defects in accordance with the terms above.  Consumable items, (e.g batteries) are not covered for replacement during ‘normal’ use.

We require photographic evidence for any item under £15 in value and a replacement will be dispatched.

Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary.  We request photographic evidence of all damages wherever possible (excluding silver jewelry), rather than a return.
Items should be returned in their original packaging and ‘as new’ to the Dispatch Depot:

Ethnic Artisans AWDS

Europa Drive,
Affinity Park,
Sheffield
S9 1XT

Before returning any items, you must inform Ethnic Artisans of the reason for the return. 

In the event of an item returned to Ethnic Artisans not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

We advise that customers return items of high value (£15 or more) a return signed for second class.

If an item(s) is returned to Ethnic Artisans without any written communication, and not in line with our returns procedure, Ethnic Artisans will not compensate for any transport costs involved.

Contact our customer support team at contact@ethnicartisans.com

If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may be limited depending on the order’s status.

If you need to make changes to your order, please contact our customer support team at contact@ethnicartisans.com as soon as possible. We will do our best to accommodate your request, but changes may be limited depending on the order’s status.

Yes, you can pre-order any item by contacting us at contact@ethnicartisans.com with the name, SKU# of the product. Include size, color, if applicable.